Our Services
Quality Support Built for the Real Work.
East Coast Compliance & Quality Group provides consulting, assessment, training, and contracted support to behavioral health, developmental disability, employment, and human service organizations.
Our work is designed around a simple principle:
Compliance should not exist separately from operations.
Policies, documentation, leadership, risk management, staff practices, and quality improvement all have to work together.
We help organizations identify gaps, strengthen systems, develop their people, and create sustainable practices that support both regulatory expectations and meaningful outcomes.
CARF Accreditation Readiness
Prepare Your Organization, Not Just Your Binder.
CARF readiness is about more than collecting evidence before a survey. Organizations must be able to demonstrate that standards are understood, implemented, measured, and reflected in everyday practice.
We provide customized CARF preparation and readiness support based on your organization's programs, current accreditation status, timeline, and needs.
Services May Include:
CARF Gap Assessments
Mock Surveys
Standards Consultation
Policies & Procedures Review
Documentation & Evidence Review
Performance Measurement Review
Leadership Preparation
Staff Interview Preparation
Quality Improvement Review
Corrective Action Support
Post-Survey Improvement Planning
Founder Dominique Harrison is a CARF Surveyor in Behavioral Health (BH) and Employment & Career Services (ECS), bringing both accreditation and operational leadership experience to the process.
East Coast Compliance & Quality Group is an independent consulting organization. Consulting services do not represent CARF and do not guarantee accreditation.
Quality Improvement & Risk Management
Turn Quality Requirements Into Working Systems.
A Quality Improvement Plan should not be a document that gets updated once a year and forgotten.
We help organizations establish practical systems for identifying concerns, measuring performance, recognizing trends, managing risk, implementing improvements, and determining whether those improvements actually worked.
Support May Include:
Quality Improvement Plan Development & Review
Quality Program Assessments
Performance Indicators & Measurable Goals
Quality Dashboards
Data & Trend Analysis
Quality Meeting Structure
Risk Management Consultation
Systemic Risk Assessment Support
Corrective Action Monitoring
Performance Improvement Strategies
Annual Quality Program Reviews
For Virginia DBHDS-licensed providers, services can also be structured around applicable state quality and risk-management requirements.
Compliance & Documentation Audits
Know Where You Stand Before Someone Else Tells You.
An accreditation survey, licensing review, complaint investigation, or payer audit should not be the first time your organization discovers a gap.
Our compliance reviews provide an objective look at how organizational practices compare with applicable requirements, internal policies, and expected practices.
Reviews May Include:
Individual Service Records
ISP & Person-Centered Documentation
Progress Documentation
Personnel Records
Training & Competency Records
Incident Documentation
Quality Improvement Systems
Risk Management Systems
Policies & Procedures
Corrective Action Plans
Program Operations
Following the review, organizations receive identified concerns, areas of strength, and prioritized recommendations for improvement.
Incident Management & Root Cause Analysis
Don't Stop at What Happened.
Incident management should create opportunities for organizational learning.
We help organizations examine incidents beyond the individual event to identify patterns, contributing factors, system vulnerabilities, and opportunities for prevention.
Support May Include:
Incident Documentation Review
Serious Incident Trend Analysis
Root Cause Analysis Consultation
Identification of Contributing Factors
Systemic Trend Review
Risk Mitigation Strategies
Corrective & Preventive Action Planning
Effectiveness Monitoring
The goal is to move the conversation from:
“Who made the mistake?”
to:
“What allowed this to happen, and what can the organization change to reduce the likelihood of it happening again?”
Policy & Procedure Development
Your Policies Should Reflect How Your Organization Actually Operates.
A strong policy does more than repeat regulatory language.
It establishes clear expectations that leadership and staff can understand, implement, and demonstrate.
We assist organizations with the development, review, revision, and regulatory alignment of policies and procedures.
Areas may include:
Quality Improvement
Risk Management
Incident Management
Service Delivery
Documentation
Personnel Practices
Training & Competency
Leadership Oversight
Corrective Action
Program Operations
Regulatory and accreditation crosswalks can also be incorporated when appropriate.
Corrective Action Support
A Finding Should Lead to Improvement, Not Just Another Document.
Receiving a regulatory citation, accreditation recommendation, audit finding, or internal quality concern is only the beginning.
We help organizations determine why the problem occurred, what needs to change, and how leadership will know whether the correction was effective.
Support May Include:
Finding Analysis
Root Cause Identification
Corrective Action Plan Development
Regulatory Crosswalks
Implementation Planning
Evidence Development
Monitoring Strategies
Effectiveness Reviews
Follow-Up Audits
Our focus is not simply closing a finding.
It's reducing the likelihood that the same problem happens again.
Contracted Quality & Compliance Support
Consistent Expertise. Flexible Support.
Not every organization needs another full-time quality or compliance position.
Some organizations need experienced, consistent support to help their existing leadership team monitor quality, identify vulnerabilities, review data, strengthen compliance systems, and stay ahead of emerging concerns.
East Coast Compliance & Quality Group offers contracted monthly quality and compliance support customized to your organization's needs.
Support May Include:
Leadership Consultation
Quality Improvement Monitoring
Quality & Compliance Reviews
Documentation Audits
Incident Trend Analysis
Risk Management Consultation
Policy Review
Corrective Action Monitoring
Quality Meeting Support
Regulatory Readiness
CARF Readiness
Contracted services are consultative in nature. Provider organizations retain responsibility for their operations, regulatory compliance, required internal functions, implementation decisions, and designated personnel.
Leadership & Team Development
Strong Systems Require Strong People.
Not every compliance concern begins with a policy.
Sometimes the real issue is leadership, communication, accountability, training, workplace culture, or inconsistent implementation.
We provide customized leadership development, workshops, facilitated sessions, and organizational training that connect people development with quality outcomes.
Topics May Include:
Creating a Culture of Quality
Human-Centered Leadership
Supervisor Development
Leadership Accountability
Turning Policy Into Practice
Documentation & Compliance
CARF Readiness
Quality Improvement
Risk Management
Root Cause Analysis
Communication & Difficult Conversations
Team Culture & Engagement
Programs can be customized for executives, directors, managers, supervisors, direct support professionals, interdisciplinary teams, and boards.
[EXPLORE TRAINING & LEADERSHIP]
Speaking & Facilitation
Dominique Harrison is also available for keynotes, conference presentations, leadership retreats, panels, workshops, and facilitated organizational conversations.
Speaking engagements can be customized around behavioral health, developmental services, quality, leadership, organizational culture, advocacy, and human-centered systems.
Consulting Investment
Support Designed Around Your Organization.
Every engagement is scoped based on organizational size, service type, number of programs or locations, complexity, timeline, and level of support required.
Professional Consulting — Starting at $175/hour
Quality & Compliance Assessments — Starting at $1,500
CARF Readiness & Mock Survey Services — Starting at $2,500
Contracted Quality & Compliance Support — Starting at $1,500/month
Leadership Development & Training — Starting at $1,250
Comprehensive CARF Support — Starting at $7,500
Custom proposals are provided for larger or ongoing engagements.
Travel and related expenses for onsite services may be additional.
Not Sure What You Need?
You Don't Have to Diagnose the Problem Before You Call Us.
Maybe you know something isn't working but aren't sure whether the issue is compliance, quality, documentation, leadership, training, or the system itself.
That's exactly where a consultation can help.
Tell us what's happening.
We'll help determine where to start.
[SCHEDULE A CONSULTATION]
East Coast Compliance & Quality Group
Bringing Humanity Into Quality.
Humanity. Integrity. Impact.